Company Information

Company

Contact person --- Mrs. Mr.

Customer No.

Dear customer

We like to consequentially improve our customer relations and therefore we need your support.

Please take a few minutes to fill in the questionary on the following page.

Naturally we will keep your provided data confidentially and it is only used to improve our quality management.

Thank you for your assistance.

1. Are you satisfied with Tennant Metall & Technologie concerning following aspects?

Satisfied Dissatisfied no comment

1 2 3 4 5 6

Adverdisement:

Internet Presence:

Informative Literature:

Helpdesk / Consulting:

Range of products:

Appearance at fairs:

Notification of Latest Improvements:

Comments

2. What do you think about the bid proposal magagement concerning following aspects?

Satisfied Dissatisfied no comment

1 2 3 4 5 6

Speed of order confirmation and quotation respectively

Fulfilment of order

Assistant accessibility

Delivery Times

Complete assessment
of quotation and orders

Comments

3. How would you rate the order processing at Tennant Metall & Technologie GmbH?

Satisfied Dissatisfied no comment

1 2 3 4 5 6

Flexibility concerning delivery time (period)
and (delivery) quantitity

Fairness dealing with damages on claim

Meeting of agreed delivery date

Assessment of the
whole order processing

Comments

4. Are you satisfied with the product quality and the provided packing material?

Satisfied Dissatisfied no comment

1 2 3 4 5 6

Material quality

Materials

Provided packing

Complete assessment
of product quality

Comments

5. Are you satisfied with the company?

Satisfied Dissatisfied no comment

1 2 3 4 5 6

 

Comments

6. Would you recommand Tennant Metal & Technology GmbH?

Yes No no comment

1 2 3 4 5 6

 

Comments

7. How do you rate (evaluate) our Company compared to other competing companies?

Satisfied Dissatisfied no comment

1 2 3 4 5 6

Marketing

Quotation management

Order processing

Product quality

Customer service

Comments

Please state your field of duty / operating area:

Company Management

Quality Management

Purchasing Department

Sales Department

Logistic

Distribution Department

Technical

Administration

Other

Thank you for your valuable support!